FAQ — Frequently Asked Questions

1. Sizing

All our t-shirts come in an oversized fit. If you prefer a regular fit, we recommend sizing down. Please refer to the size chart on the product page.

2. Delivery

We offer free delivery across India. Orders are delivered within 5–7 business days. You will receive a tracking link once your order has been shipped.

3. Returns & Exchanges

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Exchanges are available, including for size issues.

4. How to Use a Discount Code?

On the checkout page, enter your code (e.g. BW10) in the 'Discount Code' box and click 'Apply'.

5. Payment Methods

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery.

6. Contact Us

For any queries, visit our Contact page or DM us on Instagram: @blackwhitefitstore

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.